Shipping and Returns

All orders are dispatched within 14 days of receipt of payment, in order to allow for custom dyeing. (Depending on weather and workload)
A tracking number will be emailed to the buyer by the courier company.
Please use your physical address – home or business, couriers will NOT deliver to a P.O. Box.
Gifts can be shipped directly to the recipient’s address.
The buyer is responsible for all shipping costs and any customs charges, duties or taxes. (Please note that courier costs will be charged according to the shipping address. Customs charges, duties and taxes are levied by the recipient’s government and are payable to them.)
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.

Flat rate shipping at a preferential rate is available for orders that weigh over 1.5kg. We send these parcels with an economy option – please note, this usually takes longer in transit. Choose the Flat Rate Shipping option at check out. If an Express option is chosen we will unfortunately not be able to change it. Shipping rates depend on the volume of parcels we send and are reviewed every month and so flat rate shipping will be reviewed every month.

We do not do refunds. Any item, in it’s original condition and is returned within 1 week of receipt, may be exchanged. Subject to a 10% handling fee.
All shipping costs pertaining to an exchange, courier costs, duties, fees, taxes and any other costs, will be for the buyer’s account.
ColourSpun does not accept responsibility for any return goods lost or damaged in transit.

South Africa

Transit time – 2 to 7 days with Fastway Couriers or The Courier Guy.
Door to door tracking, emails sent by courier company – Fastway or The Courier Guy
FREE shipping on online orders that weigh over 1.5kg
Local pickup from our studio in Heidelberg, Gauteng – please leave a note at checkout if you need the address.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.
We do not do refunds. Any item, in it’s original condition and is returned within 1 week of receipt, may be exchanged. Subject to a 10% handling fee.
All shipping costs pertaining to an exchange will be for the buyer’s account.
ColourSpun does not accept responsibility for any return goods lost or damaged in transit

Transit time – 2 to 7 days with Fastway Couriers or The Courier Guy.
Door to door tracking, emails sent by courier company – Fastway or The Courier Guy
FREE shipping on online orders that weigh over 1.5kg
Local pickup from our studio in Heidelberg, Gauteng – please leave a note at checkout if you need the address.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.
We do not do refunds. Any item, in it’s original condition and is returned within 1 week of receipt, may be exchanged. Subject to a 10% handling fee.
All shipping costs pertaining to an exchange will be for the buyer’s account.
ColourSpun does not accept responsibility for any return goods lost or damaged in transit

United States

Economy

Transit time – 15 to 25 days with UPS Ground (no signature required)
Door to door tracking – emails sent by courier company, only once UPS has received the parcels in the US.
To streamline delivery and avoid delays at customs, any applicable U.S. customs duties will be calculated and included at checkout. These charges are paid directly to the U.S. government on your behalf, ensuring a smoother and faster shipping process.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.
Customer support via UPS My Choice

Express

Transit time – 3 to 15 days with various courier companies
Door to door tracking – emails sent by courier company
To streamline delivery and avoid delays at customs, any applicable U.S. customs duties will be calculated and included at checkout. These charges are paid directly to the U.S. government on your behalf, ensuring a smoother and faster shipping process.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.

Preferential Flat Rate Shipping

Flat Rate shipping at a preferential rate is available for orders that weigh over 1.5kg. You must choose the Flat Rate Shipping option at checkout.
Transit time – 15 to 25 days with UPS Ground (no signature required)
Door to door tracking – emails sent by courier company, only once UPS has received the parcels in the US.
To streamline delivery and avoid delays at customs, any applicable U.S. customs duties will be calculated and included at checkout. These charges are paid directly to the U.S. government on your behalf, ensuring a smoother and faster shipping process.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.
Customer support via UPS My Choice

Returns

We do not do refunds. Any item, in it’s original condition and is returned within 1 week of receipt, may be exchanged. Subject to a 10% handling fee.
All shipping costs pertaining to an exchange, courier costs, duties, fees, taxes and any other costs, will be for the buyer’s account.
ColourSpun does not accept responsibility for any return goods lost or damaged in transit

Shipping and Returns All other countries

Express

Transit time 3 – 15 days with various courier companies
Door to door tracking – emails sent by courier company
Buyers are responsible for all shipping costs, as well as any customs charges, duties, or taxes that may apply. Shipping fees are calculated based on the delivery address provided. Please note that any customs duties or import taxes are imposed by the destination country and must be paid directly to the relevant authorities.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.

Flat Rate Shipping

Flat Rate shipping at a preferential rate is available for orders that weigh over 1.5kg. You must choose the Flat Rate Shipping option at checkout.
Transit time 15 – 25 days with various courier companies.
Door to door tracking – emails sent by courier company.
Buyers are responsible for all shipping costs, as well as any customs charges, duties, or taxes that may apply. Shipping fees are calculated based on the delivery address provided. Please note that any customs duties or import taxes are imposed by the destination country and must be paid directly to the relevant authorities.
Insurance to value of parcel only whilst in transit. This is an optional extra, please add it before checking out if you require insurance, or your parcel will not be insured.
ColourSpun does not accept responsibility for any uninsured parcels lost or damaged in transit.

Returns

We do not do refunds. Any item, in it’s original condition and is returned within 1 week of receipt, may be exchanged. Subject to a 10% handling fee.
All shipping costs pertaining to an exchange, courier costs, duties, fees, taxes and any other costs, will be for the buyer’s account.
ColourSpun does not accept responsibility for any return goods lost or damaged in transit