Shipping
General
- All orders will be dispatched within 14 days of receipt of payment to allow for custom dyeing. (Depending on weather and workload)
- A tracking number will be emailed to the buyer by the courier company.
- Gifts can be shipped directly to the recipient’s address.
- The buyer is responsible for all shipping costs and any customs charges, duties or taxes. (Please note that courier costs will be charged according to the shipping address. Customs charges, duties and taxes are levied by the recipient’s government and are payable to them.)
- Free or reduced shipping, although based on the shipping weight, is translated into a monetary value in order to be deducted from the amount payable.
- No responsibility will be accepted for any goods lost or damaged in transit.
South Africa
- Transit time – 2 to 7 days with Fastway Couriers.
- Door to door tracking – Fastway
- FREE shipping on online orders that weigh over 1kg
- Insurance to max. R1000.00 only whilst in transit
United States
Economy
- Transit time – 15 to 25 days with UPS Ground (no signature required)
- Door to door tracking – emails sent by courier company
- Insurance to value of parcel only whilst in transit
- Customer support via UPS My Choice
Express
- Transit time – 3 to 15 days with various courier companies
- Door to door tracking – emails sent by courier company
- Insurance to value of parcel only whilst in transit
All other countries
Economy
- Transit time – 15 to 25 days with various courier companies
- Door to door tracking – emails sent by courier company
Express
- Transit time 3 – 15 days with various courier companies
- Door to door tracking – emails sent by courier company
- Insurance to value of parcel only whilst in transit
Returns Policy
Although no refunds will be made, any item that is in it’s original condition and is returned within 1 week of purchase may be exchanged, subject to a 10% handling fee.
All shipping costs pertaining to an exchange will be for the buyer’s account.