Conditions of Use
What you can expect from us
Our studio hours are from 8 am – 4 pm, Monday – Friday.
All orders will receive attention within 24 hours of receipt – weekends excluded. In order to offer the variety we do, we do not keep stock on hand, so all orders are custom dyed and may take up to 2 weeks to process. (depending on the weather and workload, they can sometimes take longer)
Unless you have requested otherwise, local (South Africa) parcels will be sent with Fastway Couriers or Aramex
Orders from outside South Africa will be sent with DHL Express. (Please see “Shipping and Returns” page.)
What we expect from you
Payments should be made with your order and orders will only be processed once we have received confirmation of payment. If payment cannot be made online, please make use of our eft option.
We do NOT accept cash paid into our bank account.